Stuck somewhere? We'll sort it out.
Whether you can’t log in, need help submitting something online, or just want to ask a quick question — use whichever channel below suits you best. Our support team is here for portal access, technical issues, and day-to-day academic guidance.
Four ways to get help.
Digital Portal Support
Help with your DYIMS Digital Portal — logging in, resetting your password, viewing results and attendance, fee challans, and updating your profile.
- Login & password reset issues
- Results, attendance & fee records
- Profile and document updates
E-Learning Portal Support
Support for the E-Learning Portal — course material, lectures, assignments, and online assessments. Reach the team by chat or text for a quick response.
- Course access & enrolment issues
- Lecture videos & study material
- Assignment submission & quizzes
WhatsApp Mentoring Group
Join the official DYIMS mentoring group on WhatsApp — ask questions, get study guidance, and stay updated on announcements alongside your batch and faculty mentors.
- Academic guidance from mentors
- Announcements & reminders
- Peer support from your batch
Support Team Contact
Prefer to speak to someone directly? Call the DYIMS support team for help with portal access, technical problems, or anything you can’t resolve online.
- Direct help from the support team
- Portal & technical issues
- General student queries
Speak to the support team.
For anything you can’t resolve through the portals — login problems, technical errors, or general academic queries — our support team is a call away.
Monday – Saturday, 9:00 AM – 4:00 PM
Before you reach out.
A few details help us solve your issue on the first try.
Have your details ready
Your full name, roll number, program, and the email or phone number registered with DYIMS.
Describe what happened
What you were trying to do, and what went wrong — including any error message you saw on screen.
Send a screenshot
If it’s a portal or technical issue, a screenshot of the error helps our team fix it much faster.
Quick answers.
Use the password reset option on the Digital Portal login screen. If the reset email or SMS doesn’t arrive, contact the support team with your name and roll number and we’ll reset it for you.
This usually means your enrolment for that course hasn’t synced yet. Message E-Learning support with your roll number and the course name, and it will be added to your account.
Use the “Join Mentoring Group” link on this page. Groups are organised by batch and program, so join the one that matches your class — if you’re unsure which, ask the support team.
Contact the support team with your roll number, the subject, and a screenshot of what you’re seeing. They’ll check it with your department and correct the record if there’s an error.
For academic, personal, hostel, or grievance matters, the Student Affairs office is the right place. This support page is mainly for portal and technical help.
We're here for you.
If none of the channels above solved your problem, get in touch with us directly and we’ll point you to the right person.